Return & Refunds FAQs
Return & Refunds FAQ's
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What is FactorySupplyOutlet's return/exchange policy?
If you are not satisfied with your order for any reason, most items can be returned within 30 days of delivery. Those that cannot be returned are marked as “Non-Returnable” or “Special Order” on the product page, as well as on confirmation emails. For instructions on how to start the return process and obtain a Return Merchandise Authorization (RMA) number, please click here. See our full returns policy for more detailed information and instructions.
Please note that:
Items must be returned in their original packaging, and in original, unused condition.
Must be accompanied by a valid RMA number and form; and
Sent to the correct shipping address provided.
Refunds will be issued back to the original payment method used and are typically processed within a few hours of our receipt of the return package. Please note it may take a few days for the credit to appear on your statement.
Click here to start the returns process from the MyAccount page.
Read our Return Policy here.
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How do I make a return?
Click Login on the top right-hand side of your screen
From the Overview screen click Purchases > Purchase History
Select the Purchase No. that the item was on
On the right-hand side of the screen, click Request Return
Check the item you wish to return and select a return reason for each.
Add any comments or special instructions in the Comments section.
Click “Submit Request”
Upon approval, we will email you an RMA form and Prepaid Label if requested or required.
Please note: This request is not a guarantee or authorization to ship back any requested items. If approved, a Return Authorization form will be provided in the following emails and will be boldly stated “RMA – Provided” Special Order and Non-Cancelable items will still follow their Return Policy
Related Links
FactorySupplyOutlet Shipping & Returns Policy
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What do I do if I receive damaged goods?
We work hard to ensure that all items are received in good condition, and if you've received a damaged item, we sincerely apologize for any inconvenience. Please click here to let us know your product was received damaged. If your order value was under $100, in most cases, we will just require a few pictures for the damage claim with the Shipping Carrier, and nothing else is needed on your end. If the order value was over $100, we will typically have to have the order sent back before releasing a replacement shipment. If the order value was over $100 and the items ordered are time sensitive, we suggest placing a new order, and we can set the originally damaged order to be credited instead of replaced.
Related Links
FactorySupplyOutlet Shipping & Returns Policy
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How can I cancel my order?
For orders that have not yet shipped, please follow the process below. If your order has already shipped (even if it has not yet been received) please follow the steps here.
Scroll to the bottom of any page, on the left had side of the grayed area, click “Help Desk”
Click “Get Help On a Specific Order”
(If not signed into your account) Sign in using your email address and password. If you chose to checkout as a guest when placing the original order, please complete the “New Customer” section and we’ll be able to link your order and account so you can continue the process.
Once signed in click Cases > Submit a New Case
“Subject” please put the referenced Order # or PO # (to locate click Purchases > Purchase History)
“Type of Inquiry” select close unshipped items
“Message” please add any notes or special instructions necessary
Click Submit
Thank you for following this process, it helps us be able to provide fast, accurate order support to all customers.
Need further help?
Click the Help Desk link below!
We insist on being the best in the industry and that carries over to all aspects of our business, including customer service and support.
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