Account & Tax Info FAQs

FactorySupplyOutlet.com’s main office is in Los Angeles, CA. Although, your product could ship from almost anywhere in the country! Through our network of 80 Primary Partner warehouses, we aim to ship the product from a close to you as possible to get it to you asap!

If you have a valid government issued Tax Exempt form or Resale Certificate, we can add your tax-exempt form to your account to ensure you are not charged Sales Tax.

Prior to requesting your exemption, please ensure that you have already created an account with us. You can do so here if required.

To submit your documentation:

Please submit your documentation to cse@factorysupplyoutlet.com. Please include 'New Account Tax Exemption Request' in your email's subject line.

Please include the following with your documentation:

Your Company Name and your registered email address

We will confirm via email with all relevant details and looks forward to working together!

If you’re shipping to the State of California, we are required to collect sales tax on your order. If you have been billed at the incorrect tax rate (reseller or other select entities) please follow the steps here to submit a case on the specific order. Upon approval, we will also apply the corrected tax rate to your account, so all future orders will be billed correctly as well.

To submit your documentation:

If you have already placed your order, please write your order number on top of your tax exempt form and send it to us here, or email it to us at cse@factorysupplyoutlet.com. If you would like to add your Tax-Exempt form to your profile before ordering, you can submit your form to us here.

To submit your documentation:

Please submit your documentation to cse@factorysupplyoutlet.com. Please include 'Order Tax Exemption Request' in your email's subject line.

In either case, please include the following with your documentation:

Your order number

Your email address

The name of the organization that purchased the items

After your documents have been processed and accepted, you will receive a refund in the amount of the tax charged.

Please click here to register for a FactorySupplyOutlet.com account with your email address.

Related Links

Account Sign-in Page

If you have previously registered for a FactorySupplyOutlet.com account, your user ID is the email address you used to register. You will choose your own password during the registration process.

To log in to an existing account, click here. If you have forgotten your password, click here to reset it.

Related Links

Account Sign-in Page

Password Reset Page

To access your order history, navigate to the My Account page at FactorySupplyOutlet.com (click the Login link in the upper right-hand corner of your browser). This page will display your most recent orders. To view your full order history, click on Purchases > Purchase History.

Related Links

My Account

First, navigate to the My Account page at FactorySupplyOutlet.com (click the link in the upper right-hand corner of your browser). This page will display your most recent orders. To view your full order history, click on Purchases > Purchase History. To generate downloadable PDFs of your receipts, first select each order for which you would like a receipt, then click the View Invoice button on the right-hand side of the page.

Exported orders on handled on a case-by-case basis. Typically, export orders are handled as FOB our Los Angeles warehouse, and the freight / shipments are your responsibility once the order is picked up. We are also happy to work with freight forwards if required.