Payment FAQs

Payment & Terms FAQ's

  • When will I be charged for my order?
    Orders will not be charged until the product is shipped. If your order ships in partial quantities, only the items that ship will be charged. Please note: A pre-authorization is placed on your credit card immediately after ordering. This is not a settled charge. For more information about what a pre-authorization is, please consult with your issuing bank.
  • What are the accepted payment methods?

    We accept all major U.S. credit cards (Visa, Mastercard, Discover, American Express) as well as offering Net 30 Terms to approved businesses and entities, and bank transfers if required. Please make sure you reference your Quote or Order Number when submitting the payment so the funds may be applied correctly. Our goal is to make doing business with us as easy as possible, let us know what we can do to help!

    For more information about applying for Net 30 Terms, please click here.
  • Do you accept Purchase Orders (PO)? Where can I send POs?

    Yes, just email your purchase order to (or once your account has Terms applied, you can just select "Invoice" option at checkout).

    Our order processing team will automatically begin the NET Terms approval process. Most approvals are processed the same day a credit application is submitted.

    If you need a copy of our credit application, please click here. Please return the completed application with your bank and trade references to us via email at

  • How long does it take to get approved for Net 30?
    Most approvals take less than one hour. In some rare cases term approval can take longer depending on credit information or if additional credit references are needed. If you need the order processed quicker, you can pay for the first order with another method of payment, such as a credit card. If items are backordered, we cannot order the units for you until we receive notification that Net 30 has been approved or another form of payment is used.
  • How do I enter a purchase order (PO) number on my order?
    You will be given the option to enter a purchase order (PO) number at checkout under the Billing Address section.
  • I am a Net 30 customer with terms. Do I need to send a physical Purchase order?
    No, we do not need a physical copy of your Purchase Order, however it is the buyer’s responsibility to ensure that purchases are made within your company policy. For example: If you place an order with a “Verbal” or “Date” as the PO number, we will bill it as such and require payment.
  • Did you receive my Purchase order?
    Thank you for your purchase order! Please allow 2-4 business hours for your Purchase Order to be processed. You will receive an immediate auto-response e-mail confirmation if your PO was received into our inbound PO mailbox, and then an actual order confirmation once your Sales Order has been processed. Once you receive an email containing your sales order number you can log into our website to check status. You can then check our order status module for the ship date and copy of your sales order. Should you not see your order online, please contact customer service at or call us at (877) 823-7583 to confirm your PO has been received.
  • I cannot change a PO to reflect freight, what should I do?
    Please have the purchasing agent whose signature is on the PO send us an email stating “We accept the freight costs in the amount of $xx.xx. Please add to our PO#....”
  • How do I view Invoices or generate Statements?

    All Invoices and Accout Statements can be generated at any time.

    Start by Signing into your account by clicking "Login" on the top right-hand side of the screen.

    Once logged in, on the left hand navigation under "My Acount" click Billing > Invoices for individual invoices or Billing > Account Balance to view credit overview and generate statements.

  • I have a daily limit on my corporate card, is there a way to process the payment over several days?
    Yes, please contact customer service to place the order and provide them with your daily limit. Order Processing will be able to run your card in accordance with your limit. Your order however will remain on credit hold until the card is run for the amount owed.
  • Why are there two charges on my card?
    When you place the order online an authorization is taken on the credit card. You will be invoiced, and your credit card charged as your order ships. The original authorization taken at the time your order was placed is a hold to ensure the funds are available. The authorization will drop off anywhere from 5-45 days after the card is authorized depending upon your financial institution’s regulations. Please contact them for their policy.
  • Is the order price set or can it change?
    In very rare instances, prices may be subject to change after an order is placed. You will be notified via email about the inaccurate price and any new charges are put on hold pending your approval. We will also attempt to contact you by phone if you do not respond to our emails.

Need further help?

Click the Help Desk link below!

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