Orders & Status FAQ's
Do I have to have an account to order from you?You are not required to have an account to place orders at Factorysupplyoutlet.com. To place your order without an account, click Checkout as Guest when prompted to log in or register.
However FactorySupplyOutlet account offers several benefits, such as:
Quickly check your order history and status
Manage multiple addresses and payment options to your account
Tax-exempt ordering for qualifying customers
Hassle-free online returns
Net 30 terms for qualifying customers
How do I place an order?
Once you have decided on the product(s) that you want to order, use the Quantity tool to select the quantity of items that you would like to purchase, then click the Add to Cart button.
Continue shopping in this manner until you have completed your order. When you are ready to checkout, click the Cart button in the upper right-hand corner of the page.
You will be asked to either register (for new users) or log in to your account (for existing users). You may also choose 'Checkout as Guest.' The Factorysupplyoutlet Checkout page will prompt you for additional information (e.g., shipping address and billing information).
After entering your information as needed, click Place Order. If you see a Thank You for Your Order page, your order was successful.
Most orders will ship within 1 business day. If you have any questions or issues during the ordering process, don't hesitate to contact us using the chat function in the lower right hand corner of the website.
I just placed an order. What happens next?Our order process is simple and straightforward. Once your order has been placed online, an order confirmation page will immediately appear on the screen and display your order number.
You will also receive the following e-mails:
Order Acknowledgement, sent immediately to confirm we have received your order
Order Confirmation, sent within 24 to 48 hours of order to confirm shipping origin and ship date
Tracking, with a linkable tracking number for your order, if available
Invoice or Cash Sale, All orders are billed when the product ships
How long does it take to process an order?
We do our very best to process and deliver orders as quickly as possible. FactorySupplyOutlet's stocked items will usually ship within 1 business day. Depending on your location, you should receive these items within 3 to 5 business days. However, processing and delivery can vary significantly depending on the product. Most product also display an Estimated Delivery Date on the item detail page.
For items that have a mission critical need, please place your order and choose the shipping method “Mission Critical”. When Mission Critical orders are received, one of our specialized sales coordinators will do everything possible, and keep your order on their dashboard, until it is shipped to you. We will use whatever methods possible to get the product you need delivered as fast as possible. Next Day Saturday, Hotshot Couriers, or our fleet of trucks will be dispatched and stop at nothing to make sure your part is received as soon as possible.
When will I receive my order?
All estimated delivery dates for pending orders are available from the My Account section. Just Login, click Purchases > Purchase History > Purchase No. > then the estimated delivery date will be shown for each line item on the order.
If you checked out as a guest, please click here to use the Single Order Lookup tool.
In some cases unexpected manufacturing delays or shipping shortages do come up. When a supplier notifies us of a delay, or we identify one, we will reach out and notify you via the email address provided.
When will I be charged for my order?Orders will not be charged until the product is shipped. If your order ships in partial quantities, only the items that ship will be charged. Please note: A pre-authorization is placed on your credit card immediately after ordering. This is not a settled charge. For more information about what a pre-authorization is, please consult with your issuing bank.
How do I check Order Status online?
To view the status on a specific order:
Click Login on the top right hand side of your screen
Use your email address and password to sign in (click here if you checked out as a guest)
From the MyAccout Overview, click Purchase > Purchase History
Order Status, as well as estimated delivery date and tracking will be displayed on the Order Summary page
Where do orders ship from?Orders will either originate from our local warehouses or be drop-shipped directly from the manufacturer depending on product availability. In some cases, we will ship merchandise direct from the supplier in order to get it to you as quickly as possible. Our supplier network maintains over 80 warehouses nationwide and most ship the same day or within 24 hours.
What if I need a formal Quote before ordering?No problem, just click “Request a Quote” and add any required items. Our Process is straight forward and will guide you through each step.
How do I place an order from a quote?
Quotes will be emailed to you once they've been created, as well as being available in you My Account overview once logged in (Click here if you are looking for a previously created quote).
To purchase a quoted order, please click the link on the quote or original email body, or view the quote on your MyAccount function once signed in.
To view Quotes in your account:
Click “Login” on the top right-hand side of your screen
Enter Login information and click “Log In” button
From My Account overview click Purchases > Quotes
Can I place an order by phone?We encourage customers to explore our website and place their orders online. It’s quick, easy and convenient. For those who need a little extra help, we are happy to guide you through the online ordering process. Please call us at (877) 823-7583 for assistance. Our customer service team is available Monday – Friday from 5:00 AM to 3:00 PM PST.
Can I change my order once it's been placed?We begin processing orders as soon as we receive them, so we may not be able to make changes. Please note once an order has been processed, we may no longer be able to accommodate the edit you would like to make. If you are unable to achieve the update you'd like to make to your order, please contact us and we will be happy to assist you in creating any returns or new orders needed.
Do you drop ship?We will drop ship orders if it means that you will receive them faster that way. Most orders will ship directly from one of our Los Angeles warehouses, but if a manufacturer has an item available and it will get to you faster, we will sometimes drop ship.
Do you have a local warehouse close to me that I can get it from?In very extreme circumstances, a select number of manufacturers allow customer will calls at their facilities. However, this is quite rare because of product availability. Most manufacturers who allow this also charge us an expedite fee, which is passed on to the end user. Please reach out to us here if you have a mission critical need. We also offer Mission Critical shipping services, to read more about that click here.
Do you ship internationally?No, we currently do not ship outside of the United States. For more information about our shipping policy, please click here.
Can I place an order outside of your office hours?Yes. Orders can be placed online 24 hours a day. Our customer service team is available by phone 5am–3:00pm PST Monday – Friday.
What happens when the lead time is too long?If an order has an unexpected lead time that exceeds two weeks, we will notify you via email requesting guidance on how to proceed. To manage lead time, we suggest using expedited shipping.
Need further help?
Click the Help Desk link below!
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